Frequently Asked Questions
Everything a brand owner or formulator asks us before a first order. Not covered here? WhatsApp us on +971 58 544 6822 or email ankit@aromalab.shop.
Support hours: Monday to Saturday, 10am to 6pm Gulf time.
What is the difference between Signature and Essential?
What is the difference between Signature and Essential?
Available grades vary by fragrance. Check the product page for the options currently offered.
Signature is an option for perfume formulation projects. Essential is an option to explore for home, body and other formulation projects. Suitability and usage limits depend on the individual fragrance and intended application.
These are fragrance concentrates, not ready-to-wear perfumes. Evaluate a sample in your intended base and request the available technical documentation before production. See the Pricing page for guidance.
What is the minimum order?
What is the minimum order?
Choose an available pack on the product page. Sample packs contain 10 ml. Prices, grades and larger pack sizes vary by fragrance; the selected pack price is displayed before you add it to your cart.
For larger quantities or a pack size not listed, contact us for stock confirmation and a quotation.
Do you offer volume discounts?
Do you offer volume discounts?
Volume discounts are available by confirmed bulk-order quote. Indicative discounts against the 1 kg rate:
- 5 kg: 7% off
- 25 kg: 15% off
- 50 kg: 20% off
- 100 kg and above: 27% off
These discounts are not applied automatically at checkout. Contact us on WhatsApp at +971 58 544 6822 before ordering so we can confirm the available oil, quantity, price and delivery cost. Contract pricing for standing monthly volume is available on request.
Are your oils IFRA compliant, and what documents do you provide?
Are your oils IFRA compliant, and what documents do you provide?
Request the available IFRA documentation, SDS, COA and application guidance for the exact fragrance and grade you intend to order. Email ankit@aromalab.shop with the product name, grade and intended application.
Document availability and permitted usage depend on the formulation. Confirm the relevant information before production; an inspiration fragrance name does not establish an oil’s ingredients or safety limits.
Where do you ship, and how long does it take?
Where do you ship, and how long does it take?
Delivery availability, rates and estimates depend on your destination and are shown at checkout. Qualifying orders of USD 300 or more receive free shipping where that option is available.
Contact us if your destination is not offered or you need a bulk freight quotation. Import duties and taxes may be payable by the recipient. See our Shipping Policy for full details.
How can I pay?
How can I pay?
Credit and debit cards through our secure Shopify checkout. For bulk orders we also accept international bank transfer against a proforma invoice.
How do I use the oils? What concentration and maceration?
How do I use the oils? What concentration and maceration?
Our products are fragrance concentrates for formulation, not finished perfumes. The appropriate concentration, base and evaluation period depend on the fragrance and application.
Request the available IFRA documentation and application guidance for your selected grade. Follow the applicable limits and test compatibility, stability and performance in your intended base before scaling up.
What is the shelf life, and how should I store the oils?
What is the shelf life, and how should I store the oils?
Keep containers tightly closed, away from direct sunlight, heat and moisture. Request storage guidance and shelf-life information for your selected fragrance and batch; do not assume the same shelf life for every formulation.
Will my reorder smell the same as the first batch?
Will my reorder smell the same as the first batch?
For a repeat order, share your previous fragrance name, grade and batch details with us. Confirm the formulation and evaluate a sample in your base before a larger production run.
Can you develop a custom fragrance or match a scent for me?
Can you develop a custom fragrance or match a scent for me?
Yes. We take on fragrance matching and original development for brands with a minimum 5 kg commitment. Send us a brief, or a physical sample of the target scent, and we come back with a timeline and price before any work starts.
Can I return an order?
Can I return an order?
We do not accept change-of-mind returns or refunds, including scent preference or opened and used products. Sample an available fragrance before placing a larger order.
If an order arrives damaged, leaking or incorrect, contact ankit@aromalab.shop promptly, within 7 days where practical, with your order number and photos. We will assess the issue under our Refund Policy. Your statutory rights remain unaffected.
How does the tester box credit work?
How does the tester box credit work?
Build a Tester Box with 10 available fragrances from the tester picker, 10 ml each, for USD 99. Choose from the grades and samples currently offered.
Place your first qualifying bulk order within 30 days of your box shipping: orders of USD 1,000 or more receive USD 99 credit; orders from USD 400 to below USD 1,000 receive USD 49.50 credit. One credited box per account, against your first bulk order only.
Request your bulk quote and provide your tester order number so we can confirm eligibility and apply the credit to your invoice. Credit is not automatically applied at checkout. See the Tester Box page.
Are these the original designer fragrances?
Are these the original designer fragrances?
No. Our oils are our own impressions of well-known fragrances, made in Dubai. Designer and house names are used only to describe the scent character. Aroma Labs is not affiliated with or endorsed by any of the brands named on this site. When you sell a finished product made with our oils, label it under your own brand and do not use the designer's name or trademarks.
Who is Aroma Labs?
Who is Aroma Labs?
Aroma Labs is a fragrance-oil supplier based in the UAE. We supply perfume brands, candle and home-fragrance makers, cosmetics formulators and contract manufacturers across the GCC, UK, EU, US, India and Australia.

